FAQs: River Murray region flood waste clean-up 2024
Has the clean-up program finished?
No. There are approximately 70 demolitions and 30 hazard reduction jobs that are still in progress.
To date, we have completed more than 350 demolitions and 90 hazard reduction jobs.
When does the flood waste clean-up program end?
The last demolition and hazard reduction works will be performed no later than March 2025.
Property owners that have requested, but not yet received these services will be contacted individually should they be impacted.
Who can I talk to about my case?
You can reach our team by calling 1800 418 491 Monday to Friday, from 9 am to 5 pm, or by emailing GISA.DisasterWaste@sa.gov.au and a member of the team will get back to you as soon as possible.
If you know your Client ID, please have this handy when contacting us.
When will I receive my hazard reduction or demolition works?
Property owners that have approved their works proceeding and have returned all necessary pre-work documentation can expect to have their works completed by the end of August 2024.
Property owners that are not yet ready for their works to be delivered will have the option to request their works be completed in 2 fixed timeframes. It is currently anticipated that these timeframes will be November 2024 and March 2025. Please note that these timeframes may change.
GISA is contacting all property owners that may be impacted by this to discuss their individual circumstances.
What if I am not ready by March 2025?
You must be ready to proceed before March 2025, which is 2 years after the flood event. The clean-up program is ending and it will not be possible to receive demolition or hazard reduction services after March 2025.
If you are concerned you will not be ready to proceed by March 2025, please contact Green Industries SA on 1800 418 491 or at GISA.DisasterWaste@sa.gov.au.
I still have not reached a resolution with my insurance provider. Are there any organisations that may be able to assist me?
We encourage you to contact Green Industries SA on 1800 418 491 to discuss your situation, as we may be able to offer assistance in the first instance.
Alternatively, services available to you that may be of assistance are:
- Community Justice Services SA
Community Justice Services SA will provide free legal help for those affected by the floods in the Riverland, Murray Bridge and Southern Adelaide.
Phone: 1300 850 650
Visit website. - Disaster Legal help: Legal Services Commission SA
Disaster Legal help: Legal Services Commission SA can provide a lawyer specialising in disaster-related legal issues, offering legal information and advice on insurance claims, disputes, financial hardship, tenancy, and Centrelink matters. Please have your insurance claim number ready.
Phone: 1300 366 424
Visit website - Australian Financial Complaints Authority
For independent despite resolution if you are having difficulty with an insurance claim.
Phone: 1800 931 678
Visit website - Insurance Council of Australia Hotline
Lost Insurance documentation from the flood and general enquiries about Insurance Claim processes.
Phone: 1800 734 621
Legal Guides:
- Flood and Insurance Fact Sheet, by the Legal Services Commission
- Insurance Claims after a Disaster Handbook, by the Legal Services Commission
- Replacing Personal Documents lost in the flood (eg, Driver’s Licence, Medicare, Birth Certificate)
Can I get waste collected from outside my property?
No. The collection of flood-affected material program ended in 2023.
For regular hard rubbish collections, residents should contact their local council and follow their advice on the collection or disposal of household hard rubbish. This may include dump vouchers or collection, based on your location and council. You can find your local council on the Local Government Association SA website.
Can my builder leave any construction waste out to be collected for free?
No building or construction waste from private contractors can be left on your kerbside. It will not be collected.
Property owners should confirm with any privately contracted builders that waste removal will be undertaken as part of their service.
There is no circumstance where a builder, carpenter or tradesperson you have hired to do work on your property should leave waste arising from that work on the kerbside. It will not be collected for free.
Materials left on the kerbside may be considered illegal dumping.
Any demolition and hazard reduction carried out by a state government approved contractor will include removal of all waste from the property.
